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We keep it pretty flexible. Cancel up to 48 hours before your arrival and you'll get a full refund. After that, we'll need to charge for one night. Life happens though, so if you've got extenuating circumstances, just give us a call and we'll see what we can work out.

Absolutely! We're pet-friendly and honestly love having furry guests. There's a small cleaning fee (around $35 per stay), and we just ask that you keep 'em supervised in public areas. We've got some pet-friendly rooms set aside, so mention Fluffy or Mittens when you book.

Check-in starts at 3pm and check-out's at 11am. Running late or arriving early? No worries - just shoot us a message and we'll do our best to accommodate. We can usually store your bags if you want to explore Vancouver before your room's ready.

We've got complimentary on-site parking for all guests. It's covered, secure, and right here at the hotel. One spot per room, and if you need more space for a larger vehicle or additional cars, just let us know ahead of time.

Yeah, high-speed WiFi's free throughout the entire hotel. It's fast enough for streaming, video calls, or catching up on work. We've upgraded our system recently so it's pretty solid, even when the hotel's packed.

Our spa's got hot pools, a cold plunge (trust us, it's invigorating), a sauna, and relaxation areas. Hotel guests get discounted access, and we offer everything from traditional Nordic circuit therapy to massages and body treatments. Book treatments in advance though - spots fill up quick on weekends.

Honestly? They're one of our favorite things we offer. Our guides take you through Vancouver's Nordic heritage sites, local history spots, and hidden gems most tourists miss. Tours run about 2-3 hours and we keep groups small so it feels personal. Definitely recommend booking one.

Yep, we work with pretty much any dietary need - vegetarian, vegan, gluten-free, allergies, you name it. Our chef's really good about this stuff. Just give us a heads up when you book or at least a day before, and we'll make sure you're taken care of.